I’m looking for this year’s crop of best practice partners in process management – could it be you? Process management–it’s a critical capability for any organization working with razor thin margins or dealing with the fleeting whims of fickle customers. Without effective process management…

Ah, measurement… It's been too long since I wrote to you. You do such wonderful things for us in business. You show us how everyone is performing right now and warn us when there could be trouble ahead. What's more, you make new things happen and help people see how far we've come. I realize all…

Over the past few weeks, several of our members have asked me whether APQC has any articles on selecting software to support KM approaches. In general, APQC aims to be vendor-neutral, and we don’t promote specific software solutions. However, we do have some articles on what to keep in mind when…

Large companies that operate globally are now rethinking the way they manage significant risks, whether those risks are operational or financial in nature or whether they stem from weak strategic planning. They are not concerned so much about their well-honed processes for procuring and sourcing…

Reports from The Economist, The Wall Street Journal, and The New York Times indicate that executive compensation has been on the rise. Help ensure your organization gets as much value as possible from its investments in the executive ranks by adopting best practices in executive performance…

It’s no secret that “going green” is a hot topic among consumers and organizations alike. Consumers are becoming increasingly interested in where the products they purchase come from and how those products impact the environment. This can be seen in the rising popularity of Sourcemap.org, an open-…

We are proud to annouce that Cindy Hubert, Executive Director of APQC, is speaking next week at the AFCEA LandWarNet Conference in Florida. The subject is “How to Know What You are Really Getting with All This Knowledge Management (KM) Stuff”. The track will provide attendees a better…

The word is out: perfectionism stifles improvement. In our personal lives, most of us know that perfectionism can lead to procrastination, a mass of unfinished (because they are "imperfect") projects, wasted time, frustration, inaction, and low self-esteem. Despite this knowledge and many people's…

Enterprise risk management leaders recognize the significant value of risk management, but selling the importance within the organization can be a challenge. APQC’s Embedding Enterprise Risk Management in the Organization features effective methods used by best-practice organizations to…

Here at APQC, we’re working to finalize our knowledge management research agenda for winter/spring 2011−2012. Based on the conversations we’ve had so far, a lot of our members and clients seem to be struggling with four things: 1. Creating a knowledge-sharing culture that delivers results 2.…