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What Early Adopters Can Teach Us About AI
Interview with Thomas H. Davenport ChatGPT burst upon the AI landscape in November 2022 with a media and market frenzy not seen since Steve Jobs introduced the iPhone in 2007. Over one million people immediately signed up to test if OpenAI’s large language learning algorithm could perform…
Three Ways to Strengthen a Collaborative Culture
Collaboration is like a muscle: the more you use it, the stronger it gets. And research is clear that organizations and teams with a collaborative culture feel better and produce more. So, how do you create and strengthen a collaborative culture? In a recent visit to the Gladstone…
Answer These Questions Now for a Post-pandemic Productivity Boost
The pandemic made heroes out of KM programs that had the three “P”s in place before the shutdown: Processes to manage content, share knowledge, and collaborate People embedded in the business to rally and support remote work Platforms to enable content management, search, and…
Productivity Reimagined for the 21st Century
It’s going to take more than traditional productivity for organizations to thrive in the post-Covid 21st century. Customers, employees, investors, and our communities are now more than ever asking us to consider other “big picture” societal and environmental outcomes we produce. APQC has always…
3 Ways Process Improvement Gets Sabotaged
We all had to pivot and improvise this past year. But now what? As the world tries to find a new normal, this is a unique window of opportunity to re-create how we work. I am not just talking about work from home—virtually every important process could be a target. The timing couldn’t be better.…
How The Pandemic Made People Love Supply Chains Again
The global pandemic exposed both the vulnerability and the importance of supply chains to business and the daily lives of consumers. With shortages from flour to shipping containers and toilet paper to freezers, consumers discovered what business has known all along: supply chains are essential.…
5 Reasons Why COVID-19 Vaccine Distribution Has Struggled
Back in early December 2020, I published a blog post praising Operation Warp Speed (OWS) for the speed and coordination of the Covid-19 vaccine development process. I identified three valuable lessons that any organization can adopt to enhance processes and productivity. I was uneasy…
What Can We Learn from Operation Warp Speed?
Operation Warp Speed (OWS), the race to create and distribute vaccines against COVID-19 in months instead of years, is a breathtaking example of cutting through red tape. OWS is a public-private partnership between the U.S. National Institutes of Health (NIH), the Pentagon and seven private sector…
KM Fills a Gap in AI Projects
I, along with my colleague Lauren Trees, recently interviewed 21 organizations applying artificial intelligence (AI) and robotic process automation (RPA) internally and found that the organizations that had made the most progress, had the most experimentation, and were having the most successful AI…
Future Proofing Your KM Program
There is an AI/automation arms race underway between the big players—IBM, Amazon, Alphabet, Microsoft, and Facebook – and knowledge management is the beneficiary. Turns out, KM tasks such as content management, tagging, search, and expertise location are good targets for AI and might really…