Here at APQC, we publish a lot of content exclusively for our members, but we also make our research available to the broader public. So, of the hundreds of content pieces publicly available in our Knowledge Base, which are downloaded most often? Below is a top 10 list of some of our most popular articles, white papers, and assessments.

1. APQC's Levels of Knowledge Management Maturity—This white paper describes the maturity model APQC has defined for KM and tips for progressing through the five levels.
2. Where Are You Now? A Knowledge Management Program Self-Assessment— This quick assessment is designed to help you determine the current state of KM at your organization.
3. Cultural and Technological Forces That Are Changing the Knowledge Management Game—This article outlines four major forces that are redefining KM: digital immersion, social computing, demographics and dynamics, and mobile devices and video.
4. Knowledge Map and Process Map Overview— This article summarizes APQC's perspective on the importance of knowledge and process maps, the knowledge flow process, and how to link knowledge maps to process maps.
5. Knowledge Sharing in the Flow: Survey Results—This white paper summarizes the results of an APQC survey on the extent to which organizations have embedded knowledge sharing and collaboration in business processes and workflows.
6. Knowledge Analytics: A Fresh Way of Thinking About an Old Problem—This white paper explains APQC’s seven-step Knowledge Analytics^SM process, which helps organizations assimilate data-driven insights about knowledge into business decision making.
7. Nine Steps to Make Knowledge Management a Reality at Your Organization— In this article, APQC President Carla O'Dell offers advice to executives who want to start taking advantage of KM at their organizations.
8. How to Transfer Internal Best Practices—This white paper describes strategies and approaches for identifying your organization’s internal best practices and replicating them in other functions or locations.
9. Three Trends and a Prediction for the Future: Carla O'Dell Discusses the State of KM in 2012—This article explores three trends with the potential to revolutionize KM: the consumerization of IT, social media goes to work, and the age of analytics.
10. How Mature Is Your KM Program? Using APQC's KM Capability Assessment Tool—This white paper introduces a diagnostic that lets KM practitioners measure every aspect of their KM programs and find out how they stack up against the competition.

Other extremely popular downloads are included in our Knowledge Management Overviews and Knowledge Management Research Overviews collections. The first contains introductory articles on KM topics, whereas the second brings together summaries of APQC’s recent KM research projects, including lists of best practices discovered through collaborative benchmarking.

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