- May 17, 2012
- Member: FREE
In her keynote address at APQC’s 2012 knowledge management (KM) conference, APQC President Carla O’Dell explored three interrelated trends with the potential to revolutionize how organizations create and implement KM programs:
- the consumerization of IT,
- social media goes to work, and
- the age of analytics.
She concluded with a prediction about the future of KM and the next external trend that will impact the discipline's development.
This article provides an overview of O’Dell’s speech. Click here to view the slides from her presentation.