Knowledge Analytics: A Fresh Way of Thinking About an Old Problem



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Knowledge Analytics (SM) is a process designed to facilitate conversations with senior leaders and assimilate new, data-driven insights about knowledge into business decision making. APQC sees this methodology as the next big breakthrough in how organizations think about and measure the impact of knowledge management.

This white paper explains the seven-step Knowledge Analytics process and how to apply it to your organization. The process was designed by APQC President Carla O’Dell in collaboration with the 2011-2012 APQC Knowledge Management Advanced Working Group.