If Only We Knew What We Know: The Transfer of Internal Knowledge and Best Practice

Based on three major studies of best practices at 100 companies, this book by APQC's own Carla O'Dell and Jack Grayson provides valuable insights into knowledge management. Discover how managers can use a visual process model to actually transfer best practices from one business unit of the organization to another.

Rich with case studies, concrete examples, and revealing anecdotes from companies including Texas Instruments, Amoco, Buckman, Chevron, Sequent Computer, the World Bank, and USAA, this valuable guide reveals how knowledge treasure chests can be unlocked to reduce product development cycle time, implement more cost-efficient operations, or create a loyal customer base.

Examine three value propositions built around customers, products, and operations that could result in staggering payoffs, as they did at the companies cited above.