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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Process Classification Framework
APQC Process Classification Framework (PCF) - Banking PCF - Excel Version 7.0.5 - Francais
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Process Classification Framework
APQC Process Classification Framework (PCF) - Banking PCF - Excel Version 6.1.0- Francais
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Process Classification Framework
APQC Process Classification Framework (PCF) - Cross Industry PCF - Excel Version 7.0.5 - Mandarin
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Articles
Achieving Benchmarking Excellence at Boeing
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Presentation Slides
Benchmarking: Two Tales of Success
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Webinars & Videos
Benchmarking: Two Tales of Success
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Collections
Benchmarking Basics
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Infographics
10 Steps to Design and Launch a Great Survey
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Tools & Templates
Benchmarking: Quick Reference Guide
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Articles
Benchmarking Code of Conduct
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Tools & Templates
Organizational Readiness Assessment for Benchmarking (Excel Template)
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Tools & Templates
APQC's Benchmarking Alignment Worksheet (Excel Template)
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Tools & Templates
APQC's Benchmarking Project Plan Template (Excel Template)
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Articles
Benchmarking Fundamentals
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Tools & Templates
Scoping a Benchmarking Study (Excel Template)
Featured Resources
Staff Selections
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Articles
The CFO's Role in Leading Strategy in the Post-COVID Era
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Infographics
How Organizational Size Affects Process Program Structures
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Articles
Understanding Management Layers & Spans of Control
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Articles
Encouraging Collaboration in the New Reality
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Articles
What Supply Chain Leaders Need to Know for 2021
