Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Articles|
Culture is a Key Foundation for Process Work
Each year, APQC carries out a survey to understand the common challenges and priorities of process and performance management (PPM) practitioners. In this article, APQC…
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Collections|
Making Change Management Mindful
At its core, change management is the act of proactively managing change and minimizing the resistance to organizational change through a set of structured processes or set…
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Webinars & Videos|
The Difference Between Change and Communication Plans
Change management is crucial for any organizational change, be it transformation, implementation of business strategy, technology adoption, knowledge management, or process…
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Webinars & Videos|
The Management Triad: KM, Project Management and Change Management
Change management is crucial for any organizational change, be it transformation, implementation of business strategy, technology adoption, knowledge management, or process…
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Webinars & Videos|
Foundational Principles That Shape How You Approach Change
Change management is crucial for any organizational change, be it transformation, implementation of business strategy, technology adoption, knowledge management, or process…
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Data and Measures|
2024 Process & Performance Management Priorities and Challenges: Comparison by Organizational Size
APQC conducted a survey to understand the common challenges and priorities of process and performance management (PPM) practitioners for 2024.This report explores trends in…
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Data and Measures|
2024 Process & Performance Management Priorities and Challenges: Comparison by Revenue
APQC conducted a survey to understand the common challenges and priorities of process and performance management (PPM) practitioners for 2024.This report explores trends in…
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Webinars & Videos|
Top Continuous Improvement Priorities in 2024
In this video, Madison Lundquist, Principal Research Lead for APQC's process and performance management research area, dives into the priorities and challenges associated…
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Webinars & Videos|
Developing Critical Skills for Process and Knowledge Professionals
Madison Lundquist, Principal Research Lead for APQC's process and performance management research area, interviews Maggie Starkey, Knowledge Management Specialist at Kraton…
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Turning skeptics into believers—or better yet, champions—requires strategically reframing process improvement initiatives to highlight the specific value they provide for…
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When the people involved in business activities that need to be streamlined or reimagined withdraw from the process, managing change becomes even harder than usual. These…
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Collections|
Applying End-to-End Processes
An end-to-end process mindset is often necessary to help organizations achieve their goals because strategic goals are rarely functional in nature. They are large-scale…
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Webinars & Videos|
Top Priorities for 2024 and How APQC Research Can Help
In this video, Madison Lundquist, Principal Research Lead for APQC's process and performance management research area, reveals the top priorities for process and performance…
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Webinars & Videos|
Top Process Management Priorities in 2024
In this video, Madison Lundquist, Principal Research Lead for APQC's process and performance management research area, dives into the priorities and challenges associated…
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Webinars & Videos|
What is Changing in Process and Performance Management in 2024?
In this video, Madison Lundquist, Principal Research Lead for APQC's process and performance management research area, discusses the top trends driving change in the process…