Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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This article explores the technology practices and approaches that set best-in-class HR functions up for successfully meeting HR and business goals. It provides examples of…
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This article explores how best-in-class HR functions are structured. It describes the benefits that the best-in-class achieve from this HR operating model. And, it provides…
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Infographics|
Building Blocks of Best-in-Class HR
This infographic showcases the practices and performance outcomes realized by best-in-class HR functions. It includes steps that other HR functions can take to improve. …
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Webinars & Videos|
What's Really Happening in HR? Highlights from APQC's New Survey
In this webinar, APQC's Principal Research Lead in Human Capital Management, Elissa Tucker shares the results of APQC's survey on the current state of the HR function. During…
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Presentation Slides|
What's Really Happening in HR? Highlights from APQC's New Survey
In this webinar, APQC's Principal Research Lead in Human Capital Management, Elissa Tucker shares the results of APQC's survey on the current state of the HR function. During…
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Collections|
Training and Development: Blueprint for Success
This collection contains content from APQC's benchmarking and best practices research on training and development.
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This infographic takes you through the HCM life cycle as laid out in APQC's Process Classification Framework® (PCF), and links to best practices and benchmarks for each HCM…
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Tools & Templates|
Expanding Treasury Skills
Across organizations, treasury departments are facing large shifts in how they serve the business. With new opportunities to optimize working capital and to streamline…
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Collections|
2020 Human Capital Management Webinars
This collection includes recordings, presentation slides, and summaries from webinars conducted in 2020. Click here for 2019 HCM webinars.
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Webinars & Videos|
Effective Communications in Times of Change—Plan Now or Pay Later!
Thoughtful and focused communications can calm and reassure your employees, while reactive communication causes undue stress on everyone, including your clients. Download…
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Tools & Templates|
Employer Checklist for Improving Employee Engagement
Based on APQC's Engagement and the Employee Experience research, this checklist highlights key steps that employers can take to improve their employee engagement programs.
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Reports & White Papers|
COVID-19 Organizational Survival Guide
Along with the rising humanitarian toll, COVID-19 and its myriad impacts are undeniably going to shape businesses and economies around the world for years and even decades to…
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The best time to learn something is when you need to learn it. This concept is called the “teachable moment,” a time when someone is faced with a new situation, problem, or…
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To fully engage their audience, knowledge management teams need be creative about when, where, and how they provide training. If training happens in the wrong context or the…
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Most employees need encouragement and guidance to feel comfortable submitting or sharing their knowledge. However, some overeager contributors flood KM systems with content…
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