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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Data and Measures
People of Process Management Industry Spotlight: Professional Services
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Reports & White Papers
HR Technology and Analytics Practices: Services Industry
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Articles
Driving Effective Process Improvement Behavior Change
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Presentation Slides
Digital Process Transformation: A Value-Driven Approach
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Articles
Driving Value in Digital Process Transformation
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Presentation Slides
Let's Get Intentional About Accelerating and Sustaining Process Improvement Behavior Change
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Articles
7 Techniques to Keep Your Employee Engagement Strategy Up to Date
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Data and Measures
Key Human Capital Management Benchmarks: Workforce Management for the Services Industry
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Data and Measures
Key Human Capital Management Benchmarks: HR Organization for the Services Industry
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Articles
Transforming the Employee Experience at IBM
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Articles
The Employee Experience 101: An Interview with IBM’s Benoit Hardy-Vallée
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Presentation Slides
Transforming the Employee Experience at IBM (Slides)
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Webinars & Videos
Transforming the Employee Experience at IBM (Webinar)
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Data and Measures
HR Shared Services Organizations: Services Industry Survey Summary Report
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Data and Measures
Key Human Capital Management Benchmarks: Manage Employee Information for the Services Industry
Featured Resources
Staff Selections
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Reports & White Papers
How to Build KM into Daily Work: Make KM Intuitive, Embedded, and Easy
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Reports & White Papers
Improving Process Management Effectiveness (Best Practice Report)
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Reports & White Papers
Future Skillsets of Procurement Professionals: Survey Report
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Reports & White Papers
Preparing for the Next Level of Financial Planning and Analysis
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Reports & White Papers
Engagement & The Employee Experience: Survey Report
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Case Study
How Human Connections Support Digital Transformation: General Electric Case Study
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Articles
Drivers of Analytics Program Effectiveness
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Reports & White Papers
Reinventing Supplier Relationship Management (White Paper)
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Webinars & Videos
How Walmart Built a Data-Driven Diversity and Inclusion Strategy
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Articles
Leveraging Emerging Tools and Technologies in Finance: Blockchain
