Talent Acquisition Key Benchmarks: Services Industry

Prepared using data from APQC’s Open Standards Benchmarking® in Talent Acquisition, this article highlights important measures and median metric values in the services industry for the process group Source, recruit, and select employees. Metrics provided include:

• cycle time in days from approval of job requisition to acceptance of job offer,
• percentage of new hire retention after 12 months, and
• total cost to perform the process group Source, recruit, and select employees.

Click here to view the cross-industry key benchmarks.