Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Data and Measures|
Planning and Management Accounting: Automation and Software - Telecommunications Industry Report
APQC prepares telecommunications industry views of key performance indicators as well as cross-industry views to gain a sense of how relevant peers perform across a set of…
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Case Study|
Maintaining Excellence Through Change at Mercer
Mercer is a global professional services company providing organizations with solutions that meet the personal, professional, and financial needs of their employees. They…
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Data and Measures|
The Role of Technology in KM Pulse Survey Report: Government/Military Industry
Integrating digital technologies for knowledge management is a top priority in today's rapidly changing world. Advanced technologies such as AI are transforming how knowledge…
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Data and Measures|
The Role of Technology in KM Pulse Survey Report: Services/Legal/Professional Industry
Integrating digital technologies for knowledge management is a top priority in today's rapidly changing world. Advanced technologies such as AI are transforming how knowledge…
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Data and Measures|
Planning and Management Accounting: Agile Methodology - Government/Military Industry Report
APQC prepares government/military industry views of key performance indicators as well as industry-specific views to gain a sense of how relevant peers perform across a set…
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Data and Measures|
Planning and Management Accounting: Agile Methodology - Telecommunications Industry Report
APQC prepares telecommunications industry views of key performance indicators as well as industry-specific views to gain a sense of how relevant peers perform across a set of…
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Data and Measures|
Planning and Management Accounting: Agile Methodology - Distribution/Transportation Industry Report
APQC prepares distribution/transportation industry views of key performance indicators as well as industry-specific views to gain a sense of how relevant peers perform across…
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Data and Measures|
Planning and Management Accounting: Sustainability - Telecommunications Industry Report
APQC prepares telecommunications industry views of key performance indicators as well as industry-specific views to gain a sense of how relevant peers perform across a set of…
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Data and Measures|
Planning and Management Accounting: Sustainability - Government/Military Industry Report
APQC prepares government/military industry views of key performance indicators as well as industry-specific views to gain a sense of how relevant peers perform across a set…
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Data and Measures|
Planning and Management Accounting: Sustainability - Distribution/Transportation Industry Report
APQC prepares distribution/transportation industry views of key performance indicators as well as industry-specific views to gain a sense of how relevant peers perform across…
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Data and Measures|
Sales and Marketing Key Benchmarks: Distribution/Transportation Industry
Gain insight into the efficiency and effectiveness of your organization’s processes by benchmarking common business activities. The category “Market and Sell Products and…
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Data and Measures|
Sales and Marketing Key Benchmarks: Services Industry
Gain insight into the efficiency and effectiveness of your organization’s processes by benchmarking common business activities. The category “Market and Sell Products and…
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Data and Measures|
Sales and Marketing Key Benchmarks: Telecommunications Industry
Gain insight into the efficiency and effectiveness of your organization’s processes by benchmarking common business activities. The category “Market and Sell Products and…
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Data and Measures|
Sales and Marketing Key Benchmarks: Government/Military Industry
Gain insight into the efficiency and effectiveness of your organization’s processes by benchmarking common business activities. The category “Market and Sell Products and…
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In 2023, APQC recognized eight organizations for their level of maturity in Knowledge Management (KM). This recognition was based on evaluating their KM programs using APQC’s…
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