Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask usResource Results
-
Data and Measures|
Skills Gaps Survey Results Snapshot: Media and Entertainment Industry
This report explores the availability and importance of different employee skills sets among organizations that completed APQC’s Open Standards Benchmarking® Human Capital…
-
Presentation Slides|
How to Boost Customer Experience with BPM and Design Thinking
Frameworks and methods from customer experience management (CXM), business process management (BPM), and design thinking (DT) had been utilized in several Endress+Hauser…
-
Data and Measures|
Training and Development Key Benchmarks: Media and Entertainment Industry
Prepared using data from APQC’s Open Standards Benchmarking® in Develop, Train, and Counsel Employees, this article provides human capital management key performance…