Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Data and Measures|
Evolution of Benchmarking 2022: Government/Military Industry
Today, benchmarking remains one of the most popular management tools. But even great management tools like benchmarking cannot stand still and need to look towards the future…
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Data and Measures|
Evolution of Benchmarking 2022: Manufacturing Industry
Today, benchmarking remains one of the most popular management tools. But even great management tools like benchmarking cannot stand still and need to look towards the future…
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Data and Measures|
Applying Knowledge Management in the Business: Education/Non-Profit Industry Survey Report
In 2022, APQC surveyed KM professionals to learn how KM programs interact with internal customer groups and how KM plays out in different parts of the business. This…
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Data and Measures|
Applying Knowledge Management in the Business: Services Industry Survey Report
In 2022, APQC surveyed KM professionals to learn how KM programs interact with internal customer groups and how KM plays out in different parts of the business. This…
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Data and Measures|
Applying Knowledge Management in the Business: Government/Military Industry Survey Report
In 2022, APQC surveyed KM professionals to learn how KM programs interact with internal customer groups and how KM plays out in different parts of the business. This…
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Data and Measures|
Finance Shared Services Key Benchmarks: Services Industry
Prepared using data from the APQC/ScottMadden Finance Shared Services Benchmarking Assessments, these services industry benchmarks highlight key performance indicators (KPI)…
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Data and Measures|
Supply Chain Planning Practices: Government/Military Industry
APQC conducts ongoing research on supply chain planning designed to help organizations assess the structure and performance of their own supply chain planning function…
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Data and Measures|
Payroll Key Benchmarks: Government/Military Industry
Gain insight into the efficiency and effectiveness of your organization’s processes by benchmarking common business activities. The process group “Process payroll” includes…
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Data and Measures|
Payroll Key Benchmarks: Services Industry
Gain insight into the efficiency and effectiveness of your organization’s processes by benchmarking common business activities. The process group “Process payroll” includes…
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Data and Measures|
Accounts Payable Practices Report: Services Industry
APQC conducts ongoing survey research on accounts payable and expense reimbursement performance to help organizations assess the structure, performance, and practice of their…
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Data and Measures|
Accounts Payable Practices Report: Government/Military Industry
APQC conducts ongoing survey research on accounts payable and expense reimbursement performance to help organizations assess the structure, performance, and practice of their…
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Data and Measures|
Contact Center Key Benchmarks: Services Industry
Gain insight into the efficiency and effectiveness of your organization’s contact center processes by benchmarking common business activities (Hierarchy ID: 6.2 in APQC’s…
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Contact Center Key Benchmarks
Gain insight into the efficiency and effectiveness of your organization’s contact center processes by benchmarking common business activities (Hierarchy ID: 6.2 in APQC’s…
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Data and Measures|
AI in Customer Service: Services Industry Report
In 2020, APQC conducted a survey to explore the use of artificial intelligence (AI) for customer service. This report highlights results from respondents in the services…
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Data and Measures|
Knowledge Management Trends Survey Report: Education and Non-Profit Industries
In late summer 2021, APQC surveyed more than 350 knowledge management experts and practitioners about their view of KM’s current state and what they think the future holds…
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