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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Data and Measures|
Intersection of Data, Process, and Knowledge Management: Retail and Wholesale Industry
APQC conducted a survey to understand trends in data management programs, their governance, structures, practices and how they integrate with other programs within the…
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Presentation Slides|
Designing a World Class Opportunity to Order Process
Cherwell Software needed a program to streamline manual and sometimes duplicative processes in place to convert a prospect to a customer. This overview describes Cherwell’s…
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Webinars & Videos|
Lightning Session: How APQC Members Use Process Frameworks
At APQC's 2019 Process and Performance Management Conference, APQC's Jonathan Kraft moderated an interactive and fast-paced breakout session as participants heard from the…
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Cherwell Software needed a program to streamline manual and sometimes duplicative processes in place to convert a prospect to a customer. This overview describes Cherwell’s…
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This case study explores how BDP International implemented a global finance transformation to eliminate waste, standardize processes, improve reporting, and scale through…
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Case Study|
Integrating Digital Transformation Into the Flow of Work: Corporación Multi Inversiones Case Study
This case study explores how Corporación Multi Inversiones (CMI) positioned digital transformation as an enabler of ongoing projects and corporate restructuring. In this case…