Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Logistics Key Benchmarks
APQC has chosen a set of key benchmarks that are important for organizations to monitor and benchmark with other organizations in their industry. Featuring data from APQC’s…
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Data and Measures|
Procurement Key Benchmarks: Utility Industry
Featuring data from APQC’s Open Standards Benchmarking® (OSB) in Procurement, this article provides key performance indicator (KPI) benchmarks for organizations in the…
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Data and Measures|
Current State of Learning and Development Survey Report: Distribution/Transportation Industry
In the first half of 2023, APQC launched a research study to understand how organizations are approaching learning and development (L&D) today. L&D leaders from across the…
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Data and Measures|
Current State of Learning and Development Survey Report: Utility Industry
In the first half of 2023, APQC launched a research study to understand how organizations are approaching learning and development (L&D) today. L&D leaders from across the…
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Data and Measures|
Planning and Management Accounting: Automation and Software - Distribution and Transportation Industry Report
APQC prepares distribution and transportation industry views of key performance indicators as well as cross-industry views to gain a sense of how relevant peers perform…
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Data and Measures|
Planning and Management Accounting: Automation and Software - Utility Industry Report
APQC prepares utility industry views of key performance indicators as well as cross-industry views to gain a sense of how relevant peers perform across a set of measures…
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Case Study|
Maintaining Excellence Through Change at Mercer
Mercer is a global professional services company providing organizations with solutions that meet the personal, professional, and financial needs of their employees. They…
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Data and Measures|
The Role of Technology in KM Pulse Survey Report: Services/Legal/Professional Industry
Integrating digital technologies for knowledge management is a top priority in today's rapidly changing world. Advanced technologies such as AI are transforming how knowledge…
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Data and Measures|
Planning and Management Accounting: Agile Methodology - Distribution/Transportation Industry Report
APQC prepares distribution/transportation industry views of key performance indicators as well as industry-specific views to gain a sense of how relevant peers perform across…
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Data and Measures|
Planning and Management Accounting: Agile Methodology - Utilities Industry Report
APQC prepares utilities industry views of key performance indicators as well as industry-specific views to gain a sense of how relevant peers perform across a set of measures…
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Data and Measures|
Planning and Management Accounting: Sustainability - Utilities Industry Report
APQC prepares utilities industry views of key performance indicators as well as industry-specific views to gain a sense of how relevant peers perform across a set of measures…
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Data and Measures|
Planning and Management Accounting: Sustainability - Distribution/Transportation Industry Report
APQC prepares distribution/transportation industry views of key performance indicators as well as industry-specific views to gain a sense of how relevant peers perform across…
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In 2023, APQC recognized eight organizations for their level of maturity in Knowledge Management (KM). This recognition was based on evaluating their KM programs using APQC’s…
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Data and Measures|
Planning and Management Accounting: Process and Data Maturity - Distribution/Transportation Industry Report
APQC prepares distribution/transportation industry views of key performance indicators as well as cross-industry views to gain a sense of how relevant peers perform across a…
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Data and Measures|
Planning and Management Accounting: Process and Data Maturity - Utility Industry Report
APQC prepares utility products industry specific views of key performance indicators to gain a sense of how relevant peers perform across a set of measures. The focus of this…
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