Procurement Key Benchmarks: Utility Industry

Published On:
January 09, 2024
Authored By:
Members-Only Content:

Featuring data from APQC’s Open Standards Benchmarking® (OSB) in Procurement, this article provides key performance indicator (KPI) benchmarks for organizations in the utility industry. Organizations can use this information to gain insight into the efficiency and effectiveness of their procurement processes.

Metric categories provided include:

  • cost effectiveness (e.g., total cost to perform procurement processes),
  • cycle time (e.g., average supplier lead time),
  • process efficiency (e.g., number of full-time equivalent (FTE) employees that perform procurement processes), and 
  • staff productivity (e.g., number of purchase orders processed per FTE in procurement).