Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Webinars & Videos|
Excellence in KM at a Pharmaceutical Company
In 2023, APQC recognized Novartis as a recipient of its Excellence in Knowledge Management program (EiKM), which achieved Level 3 maturity (3.23) at a business unit level…
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Webinars & Videos|
KM Team Roles Within a Pharmaceutical Company
In 2023, APQC recognized Novartis as a recipient of its Excellence in Knowledge Management program (EiKM), which achieved Level 3 maturity (3.23) at a business unit level…
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Webinars & Videos|
Benchmarking: Two Tales of Success
Benchmarking is perhaps the most effective process and performance improvement tool—but it only works if you use it. In this session, Boeing and EY will share how they worked…
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Webinars & Videos|
Managing KM Change Amidst Failure and Chaos
In a four-and-a-half-year span from when its KM journey began to when it became a priority, Ruckus Networks went through five acquisitions/divestitures and vast, unsettling…
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Webinars & Videos|
Fostering a KM Culture: Toyota Motors, Ruckus Networks, and Schlumberger Discuss Ways to Encourage Knowledge Sharing
In March 2020, APQC hosted a webinar with KM leaders from Toyota Motors North America, Ruckus Networks, and Schlumberger to find out how they have overcome cultural hurdles…
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Webinars & Videos|
Accelerating KM: Swagelok and U.S. Pharmacopeia Share Advice to Fast-track KM Program Development
In March 2020, APQC hosted a webinar with KM leaders from Swagelok and U.S. Pharmacopeia to find out how they have accelerated KM adoption and maturity in their organizations…
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Webinars & Videos|
Embedding KM: The U.S. Army, REI Systems, and Amgen Discuss Ways to Build KM into Work
In March 2020, APQC hosted a webinar where KM leaders from the U.S. Army Engineer Research and Development Center, REI Systems, and Amgen described ways to formally integrate…
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Webinars & Videos|
Tips to Motivate Knowledge Sharing and Reuse (Community Call)
Every organization has its own combination of policies and incentives to convince employees to build knowledge sharing and reuse into the way they work. In this webinar, APQC…