Managing KM Change Amidst Failure and Chaos

Published On:
May 18, 2020
Authored By:
Allan Grohe and Alistair Field
Member Only Content:

In a four-and-a-half-year span from when its KM journey began to when it became a priority, Ruckus Networks went through five acquisitions/divestitures and vast, unsettling change. During that turmoil, the organization learned how to remain agile with its KM program through relentless focus. This webinar describes how Ruckus Networks addressed KM adoption and culture change; built a business case and supporting metrics; leveraged Coveo software; and aligned KM content work with top customer issues.

This is the webinar recording; click here for a copy of the presentation slides.