Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Reports & White Papers|
HR Shared Services: Survey Report
Whether you are setting up an HR shared services organization for the first time or looking to optimize an existing HR shared services operation, this report will provide key…
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Reports & White Papers|
Talent Management Technology Survey Results Snapshot: Cross-Industry
This report explores engagement and retention trends and practices among the organizations that completed APQC’s Open Standards Benchmarking® Talent Management Performance…
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Reports & White Papers|
HR Technology Adoption Survey Results Snapshot: Cross-Industry
This snapshot report explores HR technology adoption trends and practices among organizations that completed APQC’s Open Standards Benchmarking® Human Capital Management…
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Reports & White Papers|
Planning and Management Accounting: Process and Data Maturity - Cross-Industry Report
APQC prepares cross-industry views of key performance indicators as well as industry-specific views to gain a sense of how relevant peers perform across a set of measures…
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Reports & White Papers|
Ecosystems and Open Innovation: Co-Create or Stagnate
To move from aspiration to realization in an era of exponential technology, organizations must determine what business value they can derive from innovation with ecosystem…
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Reports & White Papers|
Preparing Electric Utilities for the Energy Transition: Insights from the Clean Electrification Maturity Model
Clean electrification—using electricity generated from low-carbon sources instead of fossil fuels—is a crucial element of global decarbonization for the electric utility and…
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Reports & White Papers|
Recruiting and Developing Finance Business Partners
As finance professionals increasingly move from transactional support roles to strategy and data-driven decision-making, APQC finds that the skills needed for finance…
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Reports & White Papers|
Measuring Customer Service
In 2023, APQC conducted research, sponsored by Esker Inc., that took a detailed look at the top KPIs organizations employ to measure customer service and order management…
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Reports & White Papers|
Adaptive Supply and Demand Planning: Cross-Industry Report
APQC collaborated with BCG to conduct research with 185 companies to evaluate the current state of a full range of operational and supply chain resilience capabilities needed…
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Reports & White Papers|
Sourcing and Supplier Flexibility and Transparency: Cross-Industry Report
APQC collaborated with BCG to conduct research with 185 companies to evaluate the current state of a full range of operational and supply chain resilience capabilities needed…
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Reports & White Papers|
Logistics Flexibility and Transparency: Cross-Industry Report
APQC collaborated with BCG to conduct research with 185 companies to evaluate the current state of a full range of operational and supply chain resilience capabilities needed…
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Reports & White Papers|
Manufacturing Flexibility and Transparency: Cross-Industry Report
APQC collaborated with BCG to conduct research with 185 companies to evaluate the current state of a full range of operational and supply chain resilience capabilities needed…
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Reports & White Papers|
Engineering and Product Design Flexibility and Transparency: Cross-Industry Report
APQC collaborated with BCG to conduct research with 185 companies to evaluate the current state of a full range of operational and supply chain resilience capabilities needed…
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Reports & White Papers|
Monitoring, Sensing, and Preparing for Supply Chain Risks: Cross-Industry Report
APQC collaborated with BCG to conduct research with 185 companies to evaluate the current state of a full range of operational and supply chain resilience capabilities needed…
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Reports & White Papers|
People of Process Management 2023: Survey Report
In July 2023, APQC conducted its “People of Process Management” survey to gain insight on the people who support process management work.This report summarizes the…
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