Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Reports & White Papers|
2024 Supply Chain Priorities and Challenges: White Paper
In its 2024 Supply Chain Management Priorities and Challenges research, APQC asked supply chain professionals about their expectations and trends for the year ahead. With…
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Reports & White Papers|
2024 Supply Chain Priorities and Challenges: Cross-Industry Report
APQC concluded its tenth annual Supply Chain Management Priorities and Challenges research in early 2024. This report includes insights on organizations’ supply chain…
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Reports & White Papers|
2023 Supply Chain Priorities and Challenges Survey Report
APQC concluded its ninth annual Supply Chain Management Priorities and Challenges research in early 2023. This survey report includes insights on organizations’ supply…
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Reports & White Papers|
Optimizing Customer Service: White Paper
Customer service interactions are ‘moments of truth’ that provide customer service representatives with an opportunity to transform wary, skeptical, or dissatisfied customers…
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Reports & White Papers|
Optimizing Customer Service: Survey Report
APQC conducted research, sponsored by Esker Inc., to understand how organizations can enable better customer service and alleviate critical challenges facing both customer…
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Reports & White Papers|
Order-to-Cash: Managing for Success in Disruptive Times (Report)
APQC and the Digital Supply Chain Institute (DSCI) collaborated on an in-depth examination of how organizations are handling and improving their end-to-end order-to-cash (O2C…
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Reports & White Papers|
Order-to-Cash: Best Practices Report
APQC’s Order-to-Cash: Best Practices Report provides a best practices for optimizing O2C through strategy and structure, people, process, technology, and measurement…
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Reports & White Papers|
2022 Supply Chain Challenges and Priorities Survey Report
APQC concluded its eighth annual Supply Chain Management Priorities and Challenges research in early 2022. The purpose of this research was to learn about organizations’…
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Reports & White Papers|
2021 Supply Chain Challenges and Priorities: Survey Report
In this survey report, learn the results from APQC's seventh annual supply chain priorities and challenges research. Gain insights from 455 organizations into top areas of…
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Reports & White Papers|
Optimizing the End-to-End Order-to-Cash Process
This APQC white paper sponsored by Esker Inc. paper focuses on key drivers for an effective end-to-end Order-to-Cash (O2C) process. It includes the activities encompassing…
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Reports & White Papers|
Blockchain Adoption in Supply Chain Quick Poll Report: Current State for 2020
APQC and Supply Chain Management Review collected information in April 2020 from 86 supply chain professionals about the use and planned adoption of blockchain in supply…