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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Reports & White Papers|
Best Practices in Applying Process Frameworks: 2021 Survey Report
In July 2021, APQC conducted its bi-annual Best Practices in Process Frameworks survey to learn how organizations are using process frameworks, the common adoption practices,…
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Reports & White Papers|
Best Practices in Applying Process Frameworks 2023: Survey Report
In May 2023, APQC conducted its bi-annual “Best Practices in Process Frameworks” survey to learn how organizations are using process frameworks, the common adoption…
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Reports & White Papers|
How Knowledge Management Affects Employee Productivity
In 2021, APQC surveyed 982 full-time knowledge workers to understand how employees define productivity, what factors make them more and less productive, and what…
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Reports & White Papers|
Process Interventions for Better Productivity
Too often, the word “productivity” conjures images of manufacturing floors, e-commerce warehouses, or the Toyota Production System. Efficiency (often measured as throughput)…
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Reports & White Papers|
Fixing Process & Knowledge Productivity Problems: Survey Report
Wasted time, duplicated work, and inefficient processes chip away at an organization’s bottom line. Small inefficiencies add up—and they can hurt innovation and competitive…
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Reports & White Papers|
Intersection of Data, Process, and Knowledge Management
APQC conducted a survey to understand trends in data management programs, their governance, structures, practices and how they integrate with other programs within the…
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Reports & White Papers|
People of Process Management 2019: Survey Report
In September 2019, APQC conducted the “People of Process Management” survey to gain insight on the people who support process management work.This report explores the…
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Reports & White Papers|
Improving Process Management Effectiveness (Best Practice Report)
This best practice report presents analysis by leading experts in the field, along with survey results and in-depth case studies drawn from APQC’s biannual Putting Process…