Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Presentation Slides|
The Art of Managing Processes within Management Systems
Improvement of a process and maintaining a process framework is often a responsibility given to Business Process Analysts, Process Engineers and Business Excellence Managers…
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2023 Pulse Check: Top KM Priorities & Predictions
Over the past few years, knowledge management (KM) has undergone significant changes and is now driving innovative approaches to address pressing business needs. KM teams are…
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Accessing Knowledge and Facilitating Data-Driven Decisions Using Microsoft Power Platform
Data is useless if no one can find it. So how can organizations ensure the right data is easily accessible when staff needs it most? For intellectual property law firm, Fish…
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The Hidden Superpowers of Project Managers and How To Best Tap Into Them
Sometimes a project manager can feel like Peter Parker—undervalued and underestimated, at least until transformation is required. At that point, astute project managers…
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Transforming the Employee Experience at Northshore Edward-Elmhurst Health
This session gave participants a look at how focusing on the team member experience at Northshore Edward-Elmhurst Health resulted in streamlined processes and more…
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How AI Can Revolutionize Enterprise Search: Insights from Sinequa
Scott Parker from Sinequa presented an overview of how generative AI and other emerging search technologies can improve enterprise search systems, enabling employees to…
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Story for Stronger Leadership
Story is much more than a tool for conveying information—It is also a powerful way for humans to connect and build trust with each other. At APQC’s 2023 conference, Laura…
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Increasing Effectiveness and Efficiencies through Process Design and Deployment
When Converse County School District focused on improving HR and IT processes, they experienced greater efficiencies and effectiveness throughout the organization…
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When Learning, KM, and Engineering Join Forces: Solving Problems the Smart Way
Global energy leader TechnipFMC faced a significant challenge as it sought to implement a new engineering process and make it stick among a group of 5,000 engineers. In…
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Using Metrics to Measure Process Health and Performance – A Never Ending Journey
APQC has consistently found that measure selection and benchmarking are among the top process management challenges for many organizations. At APQC’s 2023 Conference,…
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Building for the Knowledge Management Archetypes at Your Company
When conceptualizing and building a knowledge management program at your organization, one of the things you should do first is understand the different types of…
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How Novartis Created Their Knowledge Management Strategy
Recently, knowledge management has been elevated to a global level at Novartis. They have secured executive-level sponsorship from the highest levels of senior management and…
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Knowledge NOW: Assembling the Pieces of an Effective Knowledge Services Program
KM teams should always be equipped with a strong business case for the value of their work—and be ready to shift their priorities on a dime in response to change. Suzan…
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When Can a Project Ride on Its Own? My Bike Analogy
In thinking about how to organize and hand off continuous improvement initiatives, Land O’Lakes presenter Gabriella Corradi (Animal Nutrition Training Manager) realized…
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How Implementing a BPM Initiative Can Accelerate Adoption and Generate Quick Wins
Aristocrat Technologies is a world leader in gaming content and technology, and a top-tier publisher of free-to-play mobile games. Nazrina Khurshid (PhD), Senior Director…
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