Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Digital and Its Role in Process Webinar
Understanding how digital tools and technologies impact process and performance management (PPM) and the organizations they support is crucial to enable our members to be…
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Productizing Knowledge Services: Reimagine Knowledge Flows and Generate Revenue
Improving customer experience is the key to getting your KM tools noticed and used. Grant Thornton applied Agile methodology to brainstorm, scope, build, and release creative…
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2021-2022 KM Trends and Predictions
From the rise of remote work and AI to shifting employee demographics, big changes are forcing organizations to reevaluate their KM priorities and investments. In this…
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Tying Knowledge to Action: Strategies for a Modern Digital Workplace
For at least a decade, people have struggled to understand why finding information at work is so much harder than it is outside of work. These problems intensified in 2020,…
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Remoteability: The Essential Post-Pandemic HR Metric
Many employers are grappling with how to handle remote work--making decisions about who can work remote, how often, and with how much flexibility? In this webinar, Tim…
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Take Virtual Collaboration to the Next Level
Almost everyone is working more virtually than they were a year ago. While collaboration tools are evolving rapidly, there’s still work to do in terms of how we connect…
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Connect the Virtual Workplace Using Intelligent Search
Many organizations have suddenly found themselves in the virtual workplace. Having all employees working remotely has introduced challenges related to sharing knowledge,…
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Think Tank: Knowledge Technology to Support Organizations in Crisis
The global pandemic is changing our relationship to technology. As social distancing went into place, we saw lightning-fast adoption of everything from telemedicine to online…
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Think Tank: KM for a More Virtual Workforce
People everywhere are adapting to a “new normal” of all-virtual work. KM has spent decades connecting employees across locations and silos, and now it’s becoming the glue…
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Embracing Digital Change in Today's Workplace: Enhancing Employee Engagement
In this APQC webinar sponsored by Esker Inc., Marisa Brown (APQC senior principal research lead) shares insights from APQC cross-functional research into how organizations…
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Delivering KM Value During Crises and Chaos
In today’s organizations, jarring, rapid-fire change is becoming the new normal. This means that KM teams must learn to thrive amidst a barrage of mergers, acquisitions,…
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Seven Truths About the Current State of Digital Transformation
In this APQC webinar sponsored by Esker, Marisa Brown (APQC's senior principal research lead for supply chain management) shares trends and results from APQC’s digital…
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Data and You: Finding, Collecting & Organizing a Life
There is no denying that people are becoming more and more connected in today’s digital world. In this interactive workshop, technology leader and entrepreneur Chris Dancy…
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Enabling Technology for Digital Transformation and Streamlined Processes
Today’s organizations contend with a distributed workforce, inefficient processes, increased competition, and customer demand, which are all key drivers of digital…
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The Evolving Role of Data & Analytics
In this presentation at APQC's 2019 Process and Performance Management Conference, APQC's Marisa Brown and Andrea Stroud shared insights from several recent APQC research…