Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Tools & Templates|
How to Analyze Process Risk
Every process has inherent risks that can result in unintended consequences. Understanding the source of risks, as well as the reliability of a process, allows an…
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Tools & Templates|
PCF-Based Risk Assessment Tool
This tool can be used to assess and document the potential risks associated with the organization's processes as discussed in Managing Risk: How to Use the Process…
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Presentation Slides|
Learning Techniques to Enhance Abstract Risk Knowledge and Behavior
Having an established risk culture is beneficial for all organizations in times of crisis. However, establishing a risk culture is difficult and requires an environment that…
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Presentation Slides|
A Closer Look: The IRS Enterprise Risk Assessment Process
You often hear the what and why of enterprise risk management (ERM), but it can be a bit more elusive to hear the how. APQC is excited to have IRS Chief Risk Officer Tom…
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Presentation Slides|
Lessons Learned in Business Continuity and Resilience
It’s never too late to learn something new about business continuity and resilience. While many organizations have been in crisis mode moving toward recovery mode this past…
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Presentation Slides|
Evolving Practices in Enterprise Risk Management
APQC recently conducted a study on evolving practices in enterprise risk management (ERM), in partnership with thought leader Dr. Paul Walker, to understand the current…
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Presentation Slides|
Reverse Engineering Organizational Resilency
In the wake of black swan events like COVID-19, leaders see building organizational resilience as an urgent priority. But it’s one thing to throw around “resiliency” as a…
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Tools & Templates|
Expanding Treasury Skills
Across organizations, treasury departments are facing large shifts in how they serve the business. With new opportunities to optimize working capital and to streamline…
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Presentation Slides|
Creating a Culture of Outcomes
It is critical for organizations to ensure that their entire portfolio of projects delivers results that help move the business forward, yet many organizations lack an…