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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Make Your KM Strategy a Reality
KM programs must move quickly to turn their plans into action. Some start delivering for the business right away, but others spend years sputtering along without generating a…
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Steering committees are play an essential role in sponsoring, guiding, and supporting knowledge management (KM) programs. In this podcast, APQC’s Mercy Harper talks to APQC…
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Storytelling is so important for encouraging participation in knowledge management (KM). But KM professionals often struggle to gather stories from end users, and they don’t…
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After a year of virtual meetings, we’re all experiencing a bit of “Zoom fatigue.” In this podcast, APQC’s Mercy Harper talks to APQC Board Chairman Carla O’Dell and Miriam…
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Knowledge Transfer at Arup
Many KM teams struggle to enable knowledge transfer and ensure the collective IP and expertise of an organization can be applied to new projects and problems. In this…
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Take Virtual Collaboration to the Next Level
Almost everyone is working more virtually than they were a year ago. While collaboration tools are evolving rapidly, there’s still work to do in terms of how we connect…
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Reward and Recognize Knowledge-Sharing Behaviors
In this webinar, APQC Principal Research Lead Lauren Trees outlines the most effective ways to reward and recognize KM participants, both on an ongoing basis and during the…
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Why Knowledge-Centric Organizations Need Enterprise Search to Thrive
A key to successful knowledge management is ensuring information is easily accessible. But when it’s stored across different repositories, in all different formats, it has a…
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Many organizations still struggle to understand what their employees know and connect colleagues to share expertise. AI platforms such as Starmind can close this gap by…
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An Interactive Conversation with 2020 Excellence in KM Recipients
In this two-hour web event, APQC’s Cindy Hubert, Darcy Lemons, and Lauren Trees facilitated three interactive conversations with leaders from high-achieving KM teams…
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Benchmarking: Two Tales of Success
Benchmarking is perhaps the most effective process and performance improvement tool—but it only works if you use it. In this session, Boeing and EY will share how they worked…
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TRaVIS - Documentation Management for Small Businesses
As a startup company, Advanced Industrial Machine Solutions needed to manage its documents but had little time to design a document management system. In this session,…
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Reverse Engineering Organizational Resilency
In the wake of black swan events like COVID-19, leaders see building organizational resilience as an urgent priority. But it’s one thing to throw around “resiliency” as a…
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How to Transfer Knowledge: KM Essentials
This introductory webinar, part of APQC’s “KM Essentials” series, outlines the basics of knowledge transfer. APQC KM Principal Research Lead Lauren Trees and Executive…
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Supporting Institutional Change Through Employee Engagement and Process Improvement
Developing a culture of business process management in an organization practically unchanged for 40 years is no easy task. Organizations may have some processes documented,…
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