Using AI to Find Experts and Get Questions Answered

Many organizations still struggle to understand what their employees know and connect colleagues to share expertise. AI platforms such as Starmind can close this gap by analyzing data across enterprise systems to continually uncover hidden knowledge and skills. In this podcast, APQC’s Lauren Trees talks to Eric Storm, Starmind’s Vice President for North America, about how Starmind identifies knowledgeable people within the workforce and then routes questions to the employees best suited to answer them.