Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Data and Measures|
Expense Reimbursement Practices Report: Services Industry
APQC conducts ongoing survey research on expense reimbursement performance to help organizations assess the structure, performance, and practice of their finance functions…
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Data and Measures|
Accounts Payable Key Benchmarks: Services Industry
Prepared using APQC’s Open Standards Benchmarking in accounts payable survey, this table highlights AP key performance indicator (KPI) benchmarks for organizations in the…
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Data and Measures|
Accounts Payable Key Benchmarks: Government/Military Industry
Prepared using data from APQC’s Open Standards Benchmarking in accounts payable, this table highlights financial management key performance indicator (KPI) benchmarks for…
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Data and Measures|
Expense Reimbursement Key Benchmarks: Government/Military Industry
Prepared using APQC’s Open Standards Benchmarking® in Accounts Payable and Expense Reimbursement, the table below highlights Key Performance Indicator (KPI) benchmarks for…
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Data and Measures|
Expense Reimbursement Key Benchmarks: Services Industry
Prepared using APQC’s Open Standards Benchmarking® in Accounts Payable and Expense Reimbursement, the table below highlights Key Performance Indicator (KPI) benchmarks for…
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Data and Measures|
HCM Strategy Key Benchmarks: Services Industry
Prepared using APQC’s Open Standards Benchmarking® portal, this table highlights human capital management benchmarks in the Develop and manage HR plans, processes, and…
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Data and Measures|
HCM Strategy Key Benchmarks: Government/Military Industry
Prepared using APQC’s Open Standards Benchmarking® portal, this table highlights human capital management benchmarks in the Develop and manage HR plans, processes, and…
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Data and Measures|
Digital and Its Role in Process: Government/Military Industry Report
In February of 2024, APQC conducted a survey to understand how digital tools and technologies impact process and performance management (PPM) professionals and the…
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Data and Measures|
Digital and Its Role in Process: Professional Services/Consulting Industry Report
In February of 2024, APQC conducted a survey to understand how digital tools and technologies impact process and performance management (PPM) professionals and the…
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Data and Measures|
Digital and Its Role in Process: Services Industry Report
In February of 2024, APQC conducted a survey to understand how digital tools and technologies impact process and performance management (PPM) professionals and the…
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Data and Measures|
Talent Acquisition Key Benchmarks: Services Industry
Prepared using data from APQC’s Open Standards Benchmarking® in Talent Acquisition, this article highlights important measures and median metric values in the services…
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Data and Measures|
Talent Acquisition Key Benchmarks: Government/Military Industry
Prepared using data from APQC’s Open Standards Benchmarking® in Talent Acquisition, this article highlights important measures and median metric values in the government…
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Data and Measures|
Customer Credit and Invoicing Key Benchmarks: Services Industry
Prepared using data from APQC’s Open Standards Benchmarking in customer invoicing and credit, this table highlights financial management customer invoicing and credit key…
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Data and Measures|
Customer Credit and Invoicing Key Benchmarks: Government/Military Industry
Prepared using data from APQC’s Open Standards Benchmarking in customer invoicing and credit, this table highlights financial management customer invoicing and credit key…
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Data and Measures|
2024 KM Priorities and Predictions Survey Report: Government/Military Industry
To kick-start 2024, APQC surveyed knowledge management experts and practitioners to determine their highest priorities and top objectives. This research aims to assess KM's…
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