Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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This infographic explains the reasons why knowledge workers want to boost their productivity and how a lack of productivity support from employers makes them more stressed,…
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This infographic outlines why peer mentoring and coaching is one of the best tools to help employees improve their productivity, as well as the specific ways that…
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Nearly two-thirds of knowledge workers say most of the knowledge they use to do their work is only in their heads. This infographic explains how poor knowledge documentation…
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Infographics|
Knowledge Management Tech for 2022 & Beyond
APQC surveyed 365 knowledge management (KM) professionals to learn what technologies KM teams need to embrace now and in the near term. This infographic reviews the findings…
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Infographics|
How Knowledge Management Is Preparing for the Future
APQC surveyed 365 knowledge management (KM) professionals to learn how they’re preparing for 2022 and beyond. This infographic reviews the findings.
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Employees waste a lot of time seeking out information and expertise they need to do their jobs. This makes them unhappy and hurts their ability to innovate, learn, and solve…
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Is Virtual Collaboration Working?
In fall 2020, APQC surveyed more than 800 people to understand their experiences collaborating virtually with coworkers. The research focused on: The tools and…
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Infographics|
The Norms & Guidelines People Want for Virtual Collaboration
In fall 2020, APQC surveyed more than 800 people to understand their experiences collaborating virtually with coworkers. The research focused on: The tools and…
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Virtual Collaboration & Employee Productivity
In fall 2020, APQC surveyed more than 800 people to understand their experiences collaborating virtually with coworkers. The research focused on: The tools and…
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Infographics|
Building Relationships in the Virtual Workplace
In fall 2020, APQC surveyed more than 800 people to understand their experiences collaborating virtually with coworkers. The research focused on: The tools and…
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Infographics|
Content and Collaboration in Microsoft 365
Microsoft 365 is the most common platform for cloud KM, with 53% of 303 surveyed organizations using it as part of their enterprise content and collaboration strategy. This…
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Infographics|
Data Management: Just the Facts
Data management is a major pain point for organizations as they grapple with the ongoing task of getting high-quality, usable data out of business silos. In response, APQC…
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What Do Data Management Programs Look Like?
Data management is a major pain point for organizations as they grapple with the ongoing task of getting high-quality, usable data out of business silos. In response, APQC…
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Building Resiliency in a Pandemic
COVID-19 has turned organizations upside down in a few short months. The need for social distancing, the economic impact, and changes in customer needs are driving business…
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Design KM Training for New Hires
All employees must be taught what knowledge management is and how it can help them, but training needs differ based on a person’s career stage. This infographic outlines KM…