Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Process frameworks like APQC’s Process Classification Framework (PCF)® can be used for an array of applications, ranging from understanding an organization’s current state …
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Process maturity and process management maturity are sometimes used interchangeably; however, they are two very different things. This infographic briefly highlights the…
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Webinars & Videos|
Operational KPI Reporting: Methods, Access, and Challenges
This video features a highlight from APQC's webinar, What to Expect in Process and Performance Management in 2024. Madison Lundquist, Principal Research Lead for APQC's…
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Webinars & Videos|
The Top 10 Measures Used as Primary KPIs: 2024 vs. 2018
This video features a highlight from APQC's webinar, What to Expect in Process and Performance Management in 2024. Madison Lundquist, Principal Research Lead for APQC's…
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Webinars & Videos|
Top 5 Opportunities for KM to Capitalize on in 2024
The events of the 2020s have significantly disrupted the traditional ways of managing knowledge. As a result, new and creative approaches have emerged to address pressing…
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Webinars & Videos|
2024 State of KM Investment
The events of the 2020s have significantly disrupted the traditional ways of managing knowledge. As a result, new and creative approaches have emerged to address pressing…
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Infographics|
How Do Decision-Makers View KPI Information?
APQC conducted a survey on operational KPIs to collate data on how organizations are faring when it comes to KPI management in 2024. This infographic takes a close look at…
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Infographics|
Data Collection and Measurement in KPI Reporting
APQC conducted a survey on operational KPIs to collate data on how organizations are faring when it comes to KPI management in 2024. This infographic takes a close look at…
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Webinars & Videos|
Top Skillsets for KM to Develop in 2024
The events of the 2020s have significantly disrupted the traditional ways of managing knowledge. As a result, new and creative approaches have emerged to address pressing…
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Webinars & Videos|
Top 5 Threats to KM in 2024
The events of the 2020s have significantly disrupted the traditional ways of managing knowledge. As a result, new and creative approaches have emerged to address pressing…
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Webinars & Videos|
The Broader Forces Influencing KM in 2024
The events of the 2020s have significantly disrupted the traditional ways of managing knowledge. As a result, new and creative approaches have emerged to address pressing…
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Infographics|
Most Common KPIs Across Organizations
APQC's 2024 operational KPIs survey reveals which Key Performance Indicators (KPIs) are most used in organizations. This infographic examines the top primary and secondary…
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Webinars & Videos|
Financial Management Priorities and Challenges
In this webinar where Kelley Pruetz, APQC's Principal Research Lead for Financial Management, presented insights and results from APQC’s financial management priorities…
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Webinars & Videos|
2024 Top Priorities in Knowledge Management
The events of the 2020s have significantly disrupted the traditional ways of managing knowledge. As a result, new and creative approaches have emerged to address pressing…
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Webinars & Videos|
Top Technologies Important to KM in 2024
The events of the 2020s have significantly disrupted the traditional ways of managing knowledge. As a result, new and creative approaches have emerged to address pressing…
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