Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Infographics|
Percentage of Employees with Less than One Year of Tenure
The percentage of employees with less than one year of tenure is a measure that can help provide a current snapshot of your workforce as you work to strike an ideal ratio…
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Infographics|
Human Capital Disclosure: What You Need to Know—Now
From this infographic learn what human capital disclosure entails, why it is an increasingly important organizational practice, and what data and information organizations…
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Presentation Slides|
HR Shared Services: Key Trends and Performance Drivers
Organizations are finetuning the HRSS model to deliver optimal results. Find out how in this webinar showcasing the latest results from ScottMadden and APQC's HRSS…
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Infographics|
Finance Talent is a Priority for 2022
APQC surveyed more than 300 professionals to learn about the focus areas, initiatives, and challenges that will shape finance functions in 2022. We found that talent…
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Infographics|
How Healthy Is Your Culture?
From this infographic, learn what organizational culture entails, why organizations need to pay attention to culture, and how you can assess the culture at your organization…
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Infographics|
What It Takes to Shape Culture
When it comes to building, sustaining, or changing organizational culture there are certain people and practices that should play a powerful role. This infographic highlights…
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Infographics|
6 Common Culture Mistakes
Shaping and sustaining organizational culture is rarely easy, and there’s plenty that can go wrong along the way. This infographic presents six common ways that…
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Presentation Slides|
The Intersection of KM and Diversity, Equity, and Inclusion
Many organizations are rethinking their approach to diversity, equity, and inclusion (DEI), including how they can curtail bias and encourage diverse voices and perspectives…
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Presentation Slides|
Human Capital Management: What We've Learned and Where We're Going
In this webinar, APQC's Principal Research Lead Elissa Tucker recaps APQC's 2021 human capital management research findings and provides a preview of the 2022 research agenda…
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Infographics|
3 Reasons to Boost HR Customer Satisfaction
Many organizations have room to grow when it comes to HR customer satisfaction. This infographic presents three big reasons why boosting satisfaction matters.
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Presentation Slides|
Process and Performance Management for Diversity and Equity
Process tools are typically used for service improvement and cost saving, but they are also ideal for evaluating an organization's ability to deliver on diversity and equity…
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This infographic explains the reasons why knowledge workers want to boost their productivity and how a lack of productivity support from employers makes them more stressed,…
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This infographic outlines why peer mentoring and coaching is one of the best tools to help employees improve their productivity, as well as the specific ways that…
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Infographics|
The Pandemic, Employees, & HR's Response
In this infographic based on APQC's HR Customer Satisfaction survey, find out: How employees say they have been impacted by the pandemic, How often employees are…
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Infographics|
What Employees Really Think About HR
In this infographic, based on APQC's HR Customer Satisfaction Survey, find out what employees have to say about HR's strengths and weaknesses and get guidance for ways to…
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