Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Manage Employee Information and Analytics Key Benchmarks
Prepared using APQC’s Open Standards Benchmarking® portal, this collection highlights important measures and median metric values for the Manage employee information and…
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Closing the Change Management Gap
At its core change management is the act of proactively managing change and minimizing the resistance to organizational change through a set of structured processes or…
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Story for Stronger Leadership
Story is much more than a tool for conveying information—It is also a powerful way for humans to connect and build trust with each other. At APQC’s 2023 conference, Laura…
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Diversity, Equity, & Inclusion: What Will It Take to Move the Needle?
What will it take for organizations to improve workforce diversity, equity, and inclusion (DEI)? At APQC's 2023 People, Process, and Knowledge Conference, Elissa Tucker,…
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Setting the Foundation to Deliver on DEI Commitments
Across the globe, organizations have made public declarations about workforce diversity, equity, and inclusion. What will it take to deliver on these commitments? In this…
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Workforce Planning Toolkit
Workforce planning entails identifying the capabilities that an organization needs and making plans for how the organization will obtain them. This collection provides…
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Promoting Employee Wellbeing
This collection contains resources to support employers, managers, and employees in dealing with wellness and work-life balance challenges.
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Reward and Retain Employees
This collection contains content from APQC's benchmarking and best practices research on rewarding and retaining employees.
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Learning Techniques to Enhance Abstract Risk Knowledge and Behavior
Having an established risk culture is beneficial for all organizations in times of crisis. However, establishing a risk culture is difficult and requires an environment that…
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Leadership and Succession
This collection contains a sampling of APQC's research on leadership development and succession planning.
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Shrinking the Finance Talent Gap
Finance functions are evolving, looking to add higher-value services to their traditional focus on administration and compliance. With this shift, many are recognizing the…
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Employee Engagement
Engaging employees is a high priority for most organizations. Yet, employees today are only moderately engaged. This collection contains resources for benchmarking and…
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Emotional Connection and Influencing Change
Building on Bill Benjamin's framework of the Science of Emotional Intelligence, this presentation explores powerful new concepts, applications, and strategies that improves…
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Make People Productive Without Driving Them Crazy
Organizations want their employees to be more productive—and most employees want that too. But despite everyone’s good intentions, the median knowledge worker spends 25…
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APQC hosted its Process and Knowledge Management Conference from May 9th-12th, 2022, in Houston. The conference theme was “Building the Roadmap Together,” which focused on…
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