Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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2022 KM Program Benchmarks and Metrics
In 2022, APQC expanded and enhanced its flagship knowledge management program benchmarking survey in response to shifts in enterprise knowledge needs, workforce structure,…
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Key Measures for Knowledge Management
Almost every organization with a knowledge management (KM) program monitors its KM strategy, processes, tools, and approaches to determine how well KM aligns with business…
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Presentation Slides|
The Current State of KM Metrics
Knowledge management programs have evolved rapidly to accommodate remote work, embrace digital transformation, and provide strategic support to the business. In 2022, APQC…
Measure Spotlight Results
(1 - 3 of 3 Results)Number of business entity employees that participate in approaches and activities included in KM program, initiative, or service per $1 billion revenue
Percentage of business entity employees that participate in approaches and activities included in KM program, initiative, or service
Number of business entity employees per FTE that directly supports the business entity's knowledge management program
