Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Webinars & Videos|
Foundational Principles That Shape How You Approach Change
Change management is crucial for any organizational change, be it transformation, implementation of business strategy, technology adoption, knowledge management, or process…
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Webinars & Videos|
Excellence in KM at a Pharmaceutical Company
In 2023, APQC recognized Novartis as a recipient of its Excellence in Knowledge Management program (EiKM), which achieved Level 3 maturity (3.23) at a business unit level…
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Webinars & Videos|
Why Knowledge Management Exists in Ogletree Deakins
In 2023, APQC recognized Ogletree Deakins as a recipient of its Excellence in Knowledge Management program (EiKM), which achieved a Level 4 maturity (4.67) at an enterprise…
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APQC's Knowledge Management Essentials
APQC's Knowledge Management Essentials series curates introductory content, best practices, and tools and templates for key KM topics. Use these collections to learn about KM…
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This “KM Essentials” collection outlines techniques and best practices for KM strategic planning. The collection includes an overview webinar and white paper, an explanation…
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Webinars & Videos|
2024 Pulse Check: Top KM Priorities and Predictions Webinar
Knowledge Management (KM) is becoming increasingly evident as more business leaders recognize its connection to overall organizational success. Recent technological…
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Presentation Slides|
2024 Pulse Check: Top KM Priorities and Predictions Webinar Presentation Slides
Knowledge Management (KM) is becoming increasingly evident as more business leaders recognize its connection to overall organizational success. Recent technological…
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Webinars & Videos|
Top Continuous Improvement Priorities in 2024
In this video, Madison Lundquist, Principal Research Lead for APQC's process and performance management research area, dives into the priorities and challenges associated…
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Webinars & Videos|
Developing Critical Skills for Process and Knowledge Professionals
Madison Lundquist, Principal Research Lead for APQC's process and performance management research area, interviews Maggie Starkey, Knowledge Management Specialist at Kraton…
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Finance Organization Key Benchmarks
Featuring data from APQC's Open Standards Benchmarking® for the finance organization, the articles in this collection highlight key cost, productivity, cycle time, and…
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Prepared using data from APQC's Open Standards Benchmarking in finance organization, this collection highlights financial management finance organization key performance…
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Webinars & Videos|
KM Team Roles Within a Pharmaceutical Company
In 2023, APQC recognized Novartis as a recipient of its Excellence in Knowledge Management program (EiKM), which achieved Level 3 maturity (3.23) at a business unit level…
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Webinars & Videos|
Excellence in KM at Ogletree Deakins
In 2023, APQC recognized Ogletree Deakins as a recipient of its Excellence in Knowledge Management program (EiKM), which achieved a Level 4 maturity (4.67) at an enterprise…
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This “KM Essentials” collection offers guidance and templates for developing an implementation roadmap to operationalize your KM strategy (developed through APQC’s KM…
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Applying End-to-End Processes
An end-to-end process mindset is often necessary to help organizations achieve their goals because strategic goals are rarely functional in nature. They are large-scale…
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