Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Best Practices in Process Frameworks 2023
In May 2023, APQC conducted its bi-annual “Best Practices in Process Frameworks” survey to learn how organizations are using process frameworks, the common adoption practices…
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How to Use Process Frameworks (Case Studies)
This collection compiles APQC's case studies about how organizations use process frameworks.
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The Future of Finance Talent
Finance functions are evolving, looking to add higher-value services to their traditional focus on administration and compliance. With this shift, many are recognizing the…
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Harnessing the Power of APQC's DEI Framework
APQC's DEI Framework is an evidence-based roadmap drawn directly from the practices and approaches of the best-in-class organizations that are achieving lasting, impactful,…
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The Role of Technology in KM: Adapting to Disruptions and Transforming Culture
In today's fast-paced world, Knowledge Management practitioners are confronted with constant disruptions and opportunities created by outdated systems and new technology, as…
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The Latest Trends and Performance Levers for HR Shared Services Organizations
For more than 10 years, ScottMadden and APQC have gathered benchmarks and trends specific to HR Shared Services through a custom benchmarking study focused exclusively on the…
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HR Shared Services
When managed well, HR shared services organizations can be an effective way to reduce HR costs, while maintaining or increasing the quality of HR services delivered. This…
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Procurement Reports
This collection features APQC's procurement reports that have been published since 2009.
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Who Are the People of Process?
Effective process management is built on a foundation of dedicated process roles and responsibilities, both in the business and a dedicated process management function. In a…
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APQC's Process Classification Framework® (PCF) contains hundreds of processes. The documents in this collection contain detailed definitions for all process elements within…
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Measuring Customer Service
In 2023, APQC conducted research, sponsored by Esker Inc., that took a detailed look at the top KPIs organizations employ to measure customer service and order management…
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APQC prepares cross-industry views of key performance indicators as well as industry-specific views. But APQC members always want to gain a sense of how relevant peers…
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APQC prepares cross-industry views of key performance indicators as well as industry-specific views. But APQC members always want to gain a sense of how relevant peers…
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Managing Process Knowledge
Business processes and associated knowledge are essential to an organization's effective operation. Process and KM teams aim to document, standardize, and optimize how work…
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End-to-End Process Maps and Measures
An end-to-end process mindset is often necessary to help organizations achieve their goals because strategic goals are rarely functional in nature. They are large-scale…
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