Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Understanding HR Function Benchmarks and Metrics
This collection features HR Function data from APQC's Open Standards Benchmarking® survey for Human Capital Management Organization Performance. It includes interactive…
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Human Capital Metrics of the Month
Each month, APQC features a metric (cost, productivity, efficiency, cycle time, or supplemental) from our Open Standards Benchmarking® human capital management research. This…
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Talent Acquisition Technology
This collection curates findings from organizations that completed APQC’s Open Standards Benchmarking® Assessment in Talent Acquisition during 2023 who are using technology…
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HR Function Key Benchmarks
Prepared using APQC's Open Standards Benchmarking® portal, these articles highlight important measures and median metric values for HR organization processes. Metrics…
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HR Shared Services
When managed well, HR shared services organizations can be an effective way to reduce HR costs, while maintaining or increasing the quality of HR services delivered. This…
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HR Shared Services Practices Reports
Find out how HR shared services organizations handle:Reporting structures and geographic models,Staffing models and services offered, andAutomation and conversational…
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Talent Management Technology: Survey Results Snapshots
This collection contains reports that explore engagement and retention trends and practices among the organizations that completed APQC’s Open Standards Benchmarking® Talent…
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HR Technology Adoption Survey Results Snapshot
This collection provides reports that explore HR technology adoption trends and practices among organizations that completed APQC’s Open Standards Benchmarking® Human Capital…
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HR Transformation Toolkit
This toolkit provides ideas and templates that organizations can draw from when facilitating HR transformations.
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HR Shared Services Organizations Key Benchmarks
A collection of key human capital benchmarks collection in the first half of 2023 by APQC and ScottMadden in the eighth cycle of their HR Shared Services Benchmarking study…
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HR Customer Satisfaction
This collection features the results of APQC's survey on HR customer satisfaction. From the resources in this collection learn: Which aspects of HR employees are most…
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Current State of the HR Function
Based on the results of APQC's spring 2021 State of HR Survey, this collection details how HR functions today are handling strategy, structure, process, staffing, technology,…
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Best-in-Class HR Functions
This collection showcases findings from APQC's Current State of the HR Function Survey. Use the resources in the collection to understand how top performing HR functions…
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Trending Tools and Technologies in HR
Advances in technology and analytics present many opportunities to increase the efficiency and effectiveness of HR. The Trending Tools and Technologies in HR series uses APQC…
Measure Spotlight Results
(1 - 5 of 53 Results)Percentage of "develop and manage HR planning, policies, and strategies" inquiries received that are routine
Personnel cost to perform the process group "develop and manage human resources (HR) planning, policies, and strategies" as a percentage of total process group cost
Response time in hours for non-routine "develop and manage HR planning, policies, and strategies" inquiries
Response time in hours for routine "develop and manage HR planning, policies, and strategies" inquiries
Total cost to perform the process group "develop and manage human resources (HR) planning, policies, and strategies" per process group FTE
