Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Excellence in Knowledge Management 2023
In 2023, APQC recognized eight organizations as recipients of its Excellence in Knowledge Management program (EiKM). This recognition was based on evaluating their KM…
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Over the Years: Excellence in KM
Since 2019, APQC has recognized outstanding KM organizations through the Excellence in Knowledge Management program (EiKM). Organizations are evaluated based on their…
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Tools & Templates|
APQC's Process Audit Template
Process audits help organizations to evaluate the health of a specific process or process group. Organizations looking to evaluate the maturity of their entire process…
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Tools & Templates|
BEST Detailed Assessment Tool
This tool is associated with the BEST Quick Scan Tool webinar. It is a detailed assessment that helps organizations uses 22 key criteria and 44 characteristics across 4 key…
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Tools & Templates|
Clean Electrification Maturity Assessment Tool
Electricity utilities around the world are facing an accelerating transformation of their business models, customer expectations, competition, and underlying technologies…