Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 7,000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Based on an October 2021, APQC webinar presentation by Tapaswee Chandele, global vice president of talent and development at The Coca-Cola Company, this article summarizes…
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In this APQC interview, Tapaswee Chandele, Global Vice President of Talent and Development at The Coca-Cola Company, talks about Coca-Cola’s efforts to foster a learning…
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Data science, digital, and IT specialty skills are in high demand and short supply. In this article, you will learn about the benefits and risks of filling technical skills…
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This is a common question and for good reason. On the surface, it has a simple and straightforward answer. At its core, it can only be answered with careful consideration…
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For Alvaro Caamaño (Business Process Architect, Intel), setting up a business process management (BPM) framework is like building a house: Without the right foundations and a…
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Advances in technology and analytics present many opportunities to increase the efficiency and effectiveness of HR. The Trending Tools and Technologies in HR series uses APQC…
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Advances in technology and analytics present many opportunities to increase the efficiency and effectiveness of HR. The Trending Tools and Technologies in HR series uses APQC…
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Advances in technology and analytics present many opportunities to increase the efficiency and effectiveness of HR. The Trending Tools and Technologies in HR series uses APQC…
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Advice for Using RPA in HR Shared Services
In an email interview, Anshu Gupta, vice president and head of global operations at Swedish telecom company Ericsson explained to APQC how Ericsson leverages robotic process…
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What It Takes To Improve Employee Engagement
30% of employees in the United States, and 16% of employees globally, are engaged at work. For many employers, employee engagement programs are failing to meet objectives…
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Worker's today have many options when it comes to choosing where they work. But, employers have options too--options when it comes to engaging and retaining employees. Learn…
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The Future of Rewards at Unilever
Rewards is on the verge of a major transformation. A new generation of workers has emerged with different priorities and expectations for rewards. At the same time, HR has…
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How Unilever Consolidates Global Rewards
Compensation is the largest expense at most organizations. The internal processes for establishing such rewards packages for employees—also consisting of benefits, pension,…
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How to Start the HR Digitalization Journey
APQC hosted a webinar in March 2018 with Georg Lange, HR consultant, depicting how three organizations implemented a digital HR strategy, streamlined the HR function, and…
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Measuring Diversity and Inclusion
When it comes to measuring diversity, simple headcounts will no longer suffice. Organizations are in need of ways to also measure inclusion and to demonstrate the return on…
Measure Spotlight Results
(1 - 5 of 602 Results)Voluntary terminations as a percentage of total business entity employees
Percentage of employees with access to Employee Self-Service (ESS) system
Number of FTEs that perform the HR function per $1 billion revenue
Involuntary terminations as a percentage of total business entity employees
Percentage of managers with access to Manager Self-Service (MSS) system
