Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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How to Get Employee Buy-in for Measurement
For measurement to lead to tangible improvement, an organization must communicate with staff about the measures, align them with strategic objectives and actual work, analyze…
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Process frameworks help organizations to clarify their processes, better understand the connectivity of processes at a high level, search for process improvement…
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To monitor performance of inbound deliveries process, many facilities use the metric dock-to-stock cycle time as a key performance indicator. Ensuring products are received…
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Pick-to-Ship Cycle Time
APQC's perspective on metric data from APQC's Open Standards Benchmarking in Logistics related to pick-to-ship cycle time in hours.
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Metric data from APQC's Open Standards Benchmarking in logistics reveals how organizations perform regarding the number of full-time equivalent employees (FTEs) in the…
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Logistics Tune-Up Diagnostic
Examine four essential metrics included in this diagnostic to ensure that your practices will keep you running ahead of the competition. APQC's Logistics Tune-Up Diagnostic…
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When customers place an order, they expect perfection. Having grown accustomed to ever-faster order deliveries, customers have high expectations that every order will be…
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APQC's perspective on metric data from APQC's Open Standards Benchmarking in Logistics related to total cost to perform the process group "manage logistics and warehousing"…
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Financial reporting provides critical business intelligence that helps organizations to drive investment, secure credit, maintain compliance, and more. While the financial…
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Procurement Tune-Up Diagnostic
Examine the procurement key performance indicators included in this diagnostic to ensure that your practices will keep you running ahead of the competition. Click here to…
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Staff productivity is an important factor in determining the performance of sourcing and procurement. A key productivity performance indicator for the procurement function is…
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Efficiency measures are an important component of a balanced set of measures for procurement. This article presents data from APQC's Open Standards Benchmarking® for…
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Historically, many organizations viewed procurement simply as a spend center. Today, leading organizations view sourcing and procurement as a strategic opportunity for…
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Cycle Time to Issue a Purchase Order in Days
Cycle time measures are an important category of a balanced set of process measures. Cycle time reduction efforts may not only improve the turnaround time of key activities,…
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To objectively assess, manage, and compare procurement performance, organizations need a standard framework for classifying and defining processes. APQC’s Process…
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