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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Articles
Clarifying Roles and Designing a Quality Knowledge Base at Rockwell Collins
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Articles
KM Expert Dorothy Leonard on Creating the User Experience Clients Want but Can't Describe
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Articles
Intersection of Process and Knowledge Management: Ask the Experts (Q&A Summary)
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Webinars & Videos
Benchmarking: Basics to Best Practices - Ask APQC's Experts (Recording)
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Articles
How to Tie Knowledge to Process (Webinar Wrap-Up)
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Webinars & Videos
Ask the Process and Performance Management Experts - July 2016 Webinar
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Articles
How to Tie Knowledge to Process (Q&A Podcast Summary)
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Webinars & Videos
How to Tie Knowledge to Process
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Articles
Optimizing Services by Implementing Business Stewards at Alberta Health Services
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Articles
APQC Recommends Value-Driven Improvement Through Cross-Discipline Assessment
Featured Resources
Staff Selections
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Webinars & Videos
Expanding the Value of Process Management: Seven Tenets
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Reports & White Papers
Evolving Practices in Enterprise Risk Management: Survey Summary Report
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Tools & Templates
End-to-End Process Maps and Measures: Hire-to-Retire
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Reports & White Papers
10 Steps to Get a KM Program Off the Ground
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Reports & White Papers
Identifying and Developing the Future Skills Needed in Sourcing and Procurement
