Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask us-
According to APQC's Knowledge Management Priorities and Trends survey, change management remains the top priority skill for KM to develop. This sustained focus has helped…
-
Webinars & Videos|
Introduction to HR Function Measures
During the first webinar of a 4-part series, APQC's Principal Research Lead in Human Capital Management, Elissa Tucker, explains why you should measure the HR function,…
-
Articles|
Benchmarking Code of Conduct
This internationally accepted standard provides detailed guidelines for organizations in conducting their benchmarking activities. Adherence to APQC's code of conduct…
-
Capital projects often require significant investments of an organization’s finances, time, human capital, and other resources. When capital projects go off the rails and…
-
Articles|
Financial Evaluation of New Products
How long does it take your finance team to perform financial evaluations for new products? Prepared using data from APQC’s Planning and Management Accounting assessment, this…
-
Webinars & Videos|
Expert Advice in Taking Change Management to the Next Level
In this video from the 2024 APQC Conference, Megan Costello, change management professional, discusses what she views as the most important component of change, what is…
-
Articles|
Retaining Knowledge in the Supply Chain
With a wave of retirements causing a “silver tsunami” and organizations changing rapidly, supply chain leaders are worried about losing critical knowledge. Critical knowledge…
-
A primary reason APQC’s Process Classification Framework (PCF)® is the most used process framework in the world is its adaptability. The framework’s common language for…
-
Articles|
Identifying Critical Supply Chain Knowledge
Critical knowledge loss in the supply chain is dangerous and unfortunately, all too common. When employees change roles or leave the organization, mergers/acquisitions and…
-
In this article, you will learn about the current state of virtual collaboration, what it means for supply chain management, and five keys to leading more successful and…
-
Social media has become a centerpiece of daily life, and employees increasingly expect to be able to use fast-paced and interactive social tools at work. Many organizations…
-
Articles|
How to Use APQC's Process Audit Template
Process audits help organizations to evaluate the health of a specific process or process group. Organizations looking to evaluate the maturity of their entire process…
-
Articles|
Process Audits and Process Maturity Assessments: What They Are and How They Are Different
Process audits and process maturity assessments are valuable practices that can help organizations get the most out of their process work. When used effectively, process…
-
APQC’s Seven Tenets of Process ManagementSM are tools that can help organizations move from the “developed” stage and overcome the issues where so many organizations go wrong…
-
Articles|
Forecasting Fundamentals
Forecasting is a process that leverages trend analysis along with past and present data to make predictions about the potential future course of the business. A well-designed…