Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask us-
This article describes how best-in-class HR functions manage HR skills and development. It sheds light on the top HR skills gaps among all HR functions and provides guidance…
-
This article describes the data and analytics practices of best-in-class HR functions. It provides examples of how HR functions are applying data and analytics and offers…
-
This article summarizes APQC’s findings on the process management practices and approaches of best-in-class HR functions. It provides an example of what best-in-class HR…
-
Articles|
How Best-in-Class HR Functions Manage Change
Drawing from APQC’s Current State of the HR Function Survey, this article reviews the change management strategies and approaches of best-in-class HR functions. It includes…
-
This article explores the technology practices and approaches that set best-in-class HR functions up for successfully meeting HR and business goals. It provides examples of…
-
This article explores how best-in-class HR functions are structured. It describes the benefits that the best-in-class achieve from this HR operating model. And, it provides…
-
Reports & White Papers|
Current State of the HR Function: Survey Report
Based on the results of APQC's spring 2021 State of HR Survey, this report details how HR functions today are handling strategy, structure, process, staffing, technology, and…
-
This article highlights findings from APQC's spring 2021 Current State of the HR Function survey. Topics covered in the survey include: HR spending, staffing, and…
-
In July 2021, APQC hosted Tim Peffers (Organization and Talent Analytics Lead, Philip Morris International) for a webinar about how organizations can use people analytics to…
-
ScottMadden’s research shows that top-performing HR shared services organizations’ staffing levels are approximately 2-5 times more efficient while operating costs are 20%-40…
-
Articles|
Keys to Great HR Shared Services
APQC and ScottMadden partner to collect benchmarks on HR shared services organizations. In an email interview with APQC, ScottMadden explained why continuous improvement is…
-
Articles|
Five Recruiting Measures to Track
This brief article introduces five recruiting measures that every organization should monitor, lists steps for improving recruiting performance, and links to resources for…
-
Articles|
Understanding HR Transformation
This brief article provides APQC's definition of HR transformation, lists common objectives for HR transformations today, and provides a case example of HR transformation at…
-
Articles|
How & Why Turnover Varies by Industry
Don’t pass judgment on your organization’s employee turnover rate until you’ve looked at your industry benchmark. In this article, find out how the median turnover rate…
-
Articles|
HR Spending Across The Employee Lifecycle
When it is time to make budget cuts, organizations often look for potential cost saving in key organizational support areas such as human resources. Before making any budget…
Key performance indicators and benchmarking data related to your search results are available. Click "View All Measure Spotlight Results" to open the search results.