Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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The customer experience is critical to the success of your organization, but do your business processes reflect that importance? In a breakout session from APQC’s 2022…
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Articles|
Keep BPM Visible to Senior Leaders
Research consistently proves that increased leadership involvement results in greater change and buy-in for improvement initiatives. BPM needs executive-level sponsorship to…
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Reports & White Papers|
AI: Construction's New Frontier of Digital Enablement
Identifying the right processes and tasks that can be automated while executing proper change management is critical. One of the most cutting-edge forms of technology that…
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Developing good benchmarking partnerships is crucial to continued improvement. This article presents the steps you can take to ensure that you can find benchmarking partners…
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Reports & White Papers|
Technology Advancements Disrupting the Global Construction Industry
The world’s rapid transformation from manual processes to digital technologies is empowering the construction industry. Construction companies are now provided with…
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Cherwell Software needed a program to streamline manual and sometimes duplicative processes in place to convert a prospect to a customer. This overview describes Cherwell’s…