Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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IT consulting organization Cognizant Technology Solutions is transitioning its KM toolkit from the traditional “seek” model, in which employees must proactively search for…
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Ruckus Networks, a wired and wireless networking equipment and software provider, is no stranger to disruption. But despite multiple acquisitions and technology migrations…
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Presentation Slides|
Embedding Intelligence in KM: Cognizant Technology Solutions
Cognizant has leveraged the power of automation and AI to enhance its KM systems, helping end-users save time and connect to relevant knowledge. The organization has…
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Presentation Slides|
Managing KM Change Amidst Failure and Chaos
In a four-and-a-half-year span from when its KM journey began to when it became a priority, Ruckus Networks went through five acquisitions/divestitures and vast, unsettling…
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Driving and sustaining community engagement is a challenge for many organizations, but Microsoft has found an effective way to keep energy and enthusiasm high. As part of…
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Presentation Slides|
Use Culture Accelerators to Super Charge Communities
Microsoft conducts culture accelerators workshops to guide community leads and members through fun, highly productive community activities that result in tangible community…
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In March 2020, APQC hosted a webinar with KM leaders from Toyota Motors North America, Ruckus Networks, and Schlumberger to find out how they have overcome cultural hurdles…
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Knowledge management (KM) has a natural affinity with science, technology, engineering, and math (STEM) disciplines. However, STEM workers themselves may not know what KM is,…
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Advances in technology and analytics present many opportunities to increase the efficiency and effectiveness of HR. The Trending Tools and Technologies in HR series uses APQC…
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Advances in technology and analytics present many opportunities to increase the efficiency and effectiveness of HR. The Trending Tools and Technologies in HR series uses APQC…
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Advances in technology and analytics present many opportunities to increase the efficiency and effectiveness of HR. The Trending Tools and Technologies in HR series uses APQC…
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Advances in technology and analytics present many opportunities to increase the efficiency and effectiveness of HR. The Trending Tools and Technologies in HR series uses APQC…
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This article summarizes reflections from Nevine White (VP Accounting, Hargray Communications Group) and John Merriman (VP Finance, Copper Mountain Resort) from their journey…
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Cherwell Software needed a program to streamline manual and sometimes duplicative processes in place to convert a prospect to a customer. This overview describes Cherwell’s…
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Presentation Slides|
Creating a Culture of Outcomes
It is critical for organizations to ensure that their entire portfolio of projects delivers results that help move the business forward, yet many organizations lack an…
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