Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Articles|
Sustainability in Industrial Products
Supply chain leaders are well-positioned to play a critical role in helping organizations achieve their sustainability goals, especially by virtue of their work with…
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Supply chain leaders are well-positioned to play a critical role in helping organizations achieve their sustainability goals, especially by virtue of their work with…
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Articles|
Embedding ESG Principles with Process
APQC hosted Dr. Deep Parekh, ESG process architecture expert, for a webinar on the intersection of process and sustainability, where Deep showed how to take standard ESG…
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Podcasts|
The Science of Emotional Intelligence
Understanding the emotional intelligence of the people in an organization is an important part of gaining an understanding of the processes within that company. In this joint…
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Podcasts|
Make Sustainability Sustainable with Process
In this podcast APQC’s Holly Lyke-Ho-Gland and Jeff Varney talk some talk discuss sustainability, some of its challenges and the role process and performance management can…
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Shared service centers (SSCs) provide a centralized team that carries out high-volume, repeatable processes on behalf of business units or areas across an enterprise. But not…
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Articles|
Procurement’s Role in Sustainability
Procurement is well-positioned to play a critical role in helping organizations achieve their sustainability goals through more sustainable purchasing decisions and…
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Articles|
Three Lessons About Organizational Culture
This article presents three important lessons that our members helped us to learn about organizational culture: employees are keen observers of organizational…
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Articles|
Outsourced Cost of the Finance Function
APQC's Open Standards Benchmarking segments the total cost of the finance function into five categories: systems cost, personnel cost, overhead cost, outsourced cost, and…
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Articles|
Managing Employee Productivity
Productivity refers to the effectiveness and efficiency of work, and it’s a crucial factor in the success or failure of any enterprise. Organizations often focus productivity…
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Rituals and artifacts are powerful tools for driving organizational culture. This article explains why, gives examples of how leading organizations are using rituals and…
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On this podcast, APQC’s Lauren Trees talks with Dana Tessier, Director of Knowledge Management at Shopify, about the cultural enablers and barriers for effective KM. Click…
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Articles|
Empowered Employees Improve Productivity
Most organizations are riddled with inefficiencies that can and should be fixed. But leaders often struggle to see these productivity drains, much less fix them, because they…
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In November 2021, APQC hosted a roundtable conversation with some of its members to discuss where culture goes wrong—and how to get it back on track. Through a conversation…
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On this podcast, APQC’s Lauren Trees and Holly Lyke-Ho-Gland disprove three productivity myths and offer guidance for workers and leaders based on APQC’s Fixing Knowledge &…
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