Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Although Collins Aerospace, has used process management for over 20 years, it needed to improve the adoption, ease of use, and scalability of its process management efforts…
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In order to engage the business and apply process practices that make a difference, we often must challenge the way people think about the way they execute work. To…
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Process management works best when the tools and mindset needed to enable it are embedded across the enterprise. As part of APQC’s 2020 PPM Online Summit, Christa Bol,…
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For Alvaro Caamaño (Business Process Architect, Intel), setting up a business process management (BPM) framework is like building a house: Without the right foundations and a…
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To learn more about the goals, challenges, career paths, and future plans of today’s finance professionals, APQC launched the “People of Finance” series to share the stories…
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Learning sessions remain a go-to knowledge transfer approach because, no matter how much technology you add or subtract from the equation, the overall format is still very…
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What Are Microcredentials?
Microcredentials are an engaging and effective method for upskilling and continual learning. This article explains what microcredentials are, why employers use them, and why…
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What is Microlearning?
Microlearning is a learner-centric method of instruction that presents material in short, focused bursts (typically anywhere from 2-13 minutes) to achieve a specific learning…
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What is Social Learning?
Social learning is a learning and development model that recognizes the power of community to drive deeper engagement, retention, and application in learning. The…
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What Is Reskilling?
Find out what reskilling is and how it differs from upskilling. Learn why employers use reskilling and get key steps for effective reskilling.
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What Is Upskilling?
Find out what upskilling is and how it differs from reskilling. Learn why upskilling is particularly relevant today and get key steps for effective upskilling.
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How to Deliver Learning Virtually
Experts widely agree that an organization’s digital learning and development resources need to look different than their physical counterparts. Beyond simply changing the…
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Best Practices for Remote Onboarding
Replicating an onboarding program that was designed for a physical workplace and using it in a virtual context is not a recipe for success. This article explains how to…
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Learn five skills that are critical to remote work success and get ideas for ways to develop each.
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How does an employer provide career development to hourly employees who must learn on their own time and are dispersed across many locations? This is a common challenge…
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