Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Data science, digital, and IT specialty skills are in high demand and short supply. In this article, you will learn about the benefits and risks of filling technical skills…
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This article looks to answer questions about organizations’ learning analytics capabilities today. Based on the results of APQC’s Open Standards Benchmarking® in Talent…
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This article describes how best-in-class HR functions manage HR skills and development. It sheds light on the top HR skills gaps among all HR functions and provides guidance…
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On this podcast, Mercy Harper talks with Cate Steane, founder and owner of Make it Happen Preparedness Services, about navigating ever-changing COVID-19 guidance, building…
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Podcasts|
How Do You Conduct a Check-In Meeting?
On this podcast, APQC’s Mercy Harper and Ashley White discuss do’s and don’ts for effective manager/employee check-in meetings. For a limited time, APQC is offering free…
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The measure average days to close a skills gap through training is critical for organizations today. From this article, readers will find out why and learn: the top…
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This article presents the number of learning days per employee measure, puts forth factors to consider when making benchmark comparisons using this measure, and presents a…
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Articles|
Upskilling the KM Team at Mercer
In knowledge management (KM), there is always something new to learn. A good KM team must continually refine its skillsets to accommodate emerging goals, techniques,…
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This article highlights cross-industry talent development practices and outcomes based on the responses of 520 organizations that completed APQC’s Open Standards Benchmarking…
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Articles|
Training & Development Tune-up Diagnostic
Demand for training and development is significant, yet budgets and staffing for learning are limited. This tune-up diagnostic is designed to help you quickly assess the…
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This article examines the goals and benefits of four common types of mentoring that are relevant for supply chain: transfer specific knowledge, provide career…
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Articles|
What Is a Learning Organization?
Drawing on expertise from scholars and practitioners, this article introduces the concept of the learning organization by giving an overview of: The benefits of being a…
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Articles|
Retaining Tomorrow's Leaders
The way in which an organization goes about selecting, cultivating, and transitioning its leaders can have a significant impact on engagement for good or ill. Based on an…
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Articles|
Biggest Leadership Transition Mistakes
In an interview with APQC, organization and leadership advisor Jane Walton answered questions about the challenges that organizations face in transitioning leaders into new…
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Collins Aerospace, one of the world’s largest suppliers of aerospace and defense products, has leveraged process management for over 20 years. However, the organization…
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