Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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In January 2022, APQC hosted Sarah Mushtaq (Consultant, KJI Consulting Collective) and Melinda Munro (Consultant, Munro Strategic Perspective) for a webinar about how…
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Articles|
Empowered Employees Improve Productivity
Most organizations are riddled with inefficiencies that can and should be fixed. But leaders often struggle to see these productivity drains, much less fix them, because they…
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This article discusses the benefits of using a process framework for discovery and standardization. Organizations that use a framework for this purpose typically prioritize…
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No manager likes to see their team wasting time on activities that don’t add value to the business. Many fear that virtual work offers too much freedom and that employees…
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Podcasts|
What's The Process Classification Framework?
Process frameworks help organizations fast track their process work or create alignment between stakeholders, as well as create clarity and standardization In this podcast…
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Organizations know that choosing the right measures is a critical step in generating meaningful insights and reports. A well-balanced set of measures provides actionable…
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Articles|
Using a Process Framework as a Taxonomy
Organizations need not begin with a blank sheet of paper in developing a content taxonomy. Functioning as a “common language,” a taxonomy is a hierarchy of categories used to…
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A key benefit of using any process framework is having common language and clarity around an organization’s processes. Without definitions, the processes are still open to…
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Articles|
Converting the PCF to a CSV File
One common question about APQC’s Process Classification Framework® (PCF) is how to convert the PCF into different digital formats that can be loaded into an organization’s…
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Articles|
Tools for Re-Engineering Your Processes
Business process re-engineering aims to change the way is work is done in order to achieve organizational goals such as reducing costs, improving customer and employee…
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Many organizational functions have clear career paths. If you like numbers, you can study accounting, find an entry-level accounting position, earn your CPA, and work your…
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Digital transformation projects are often broad in scope, time-consuming, and costly. As such, it’s important to use more than just milestones to track their progress. A…
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Articles|
Value Stream Mapping with the Vanguard Group
In The Vanguard Group’s old state, it was operating in business silos. It was a very inefficient process which led to multiple handoffs; a staggering 45 percent of work was…
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In this presentation at APQC's 2019 Process and Performance Management Conference, Marisa Brown and Andrea Stroud shared insights from several recent APQC research projects…
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In the past two years, Adventist HealthCare Rehabilitation's (AHC’s) director of business processes and projects, Marya De LaCruz Sabalbaro, has worked with her organization…