Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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As organizations change through the years, their knowledge needs shift. Nowhere is it more critical for KM to keep pace than within the U.S. Navy’s aircraft carrier program…
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A knowledge base, also called a portal or hub, is a foundational piece of almost every knowledge management (KM) program. These centralized knowledge repositories are key…
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With any knowledge management (KM) tool or approach, the key to success is getting people to use it. Employees want KM to be intuitive, easy, and embedded into their regular…
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Knowledge graphs allow organizations to create webs of knowledge representing relevant domains. As a result, they can seamlessly break down data silos so that information…
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Access to an organization’s collective knowledge boosts employees’ productivity and ability to innovate. But enabling knowledge access is a challenge, especially in large and…
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Articles|
Supporting Technical Experts at TechnipFMC
Technical experts give your organization its competitive edge, but how do you identify, support, and develop technical talent over time? At APQC's 2022 Process and Knowledge…
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Faced with content findability challenges throughout the business, it would have been easy for Shopify to look for a shiny new tool to fix all its KM problems. Instead, the…
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Articles|
Picking the Right Logistics Measures
Organizations are looking for the right logistics measures to track their performance and indicate opportunities for improvement. This article states how organizations can…
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Digitization is critical for building a future-ready finance function. In the context of a shared service center (SSC), digitization enables an organization to pay suppliers,…
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On this podcast, APQC’s Lauren Trees talks with Jessica Malloy, Senior Knowledge Manager with Harvard Business Publishing Corporate Learning, about the insights she gained by…
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Articles|
Understanding KM Change Management
Effective change management is key to implementing and sustaining a knowledge management (KM) program. This article condenses the most important and enduring best practices…
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Knowledge management (KM) programs are well-positioned to contribute to organizational goals around diversity, equity, and inclusion (DEI). After all, good KM relies on…
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Reports & White Papers|
Order-to-Cash: Best Practices Report
APQC’s Order-to-Cash: Best Practices Report provides a best practices for optimizing O2C through strategy and structure, people, process, technology, and measurement…
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APQC’s Order-to-Cash: Best Practices Report provides a best practices for optimizing O2C through strategy and structure, people, process, technology, and measurement…
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Supporting strategic planning and the execution of its strategic initiatives is the gold star of how process teams provide high-profile, intrinsic value to their…
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