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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Articles|
What is Social Learning?
Social learning is a learning and development model that recognizes the power of community to drive deeper engagement, retention, and application in learning. The…
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Webinars & Videos|
Scenario Planning Fundamentals: Illuminating Possible Futures
In this webinar, APQC and Dan L. Ward, NASA Special Advisor for Talent Solutions, describe the fundamentals of scenario planning. Often used by business strategists, scenario…
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Articles|
Total Cost to Reward and Retain Employees
In times of economic downturn, it is incumbent on every finance leader to take a hard look at spending and make cuts as needed to keep the business strong. While every cost…
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Articles|
The New Normal for FinOps Teams
In June of 2020, Rachele Collins, Ph.D. participated in a panel discussion hosted by Procurify titled “The New Normal for Finance and Operations Teams.” Panelists discussed…
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Articles|
What Is Reskilling?
Find out what reskilling is and how it differs from upskilling. Learn why employers use reskilling and get key steps for effective reskilling.
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In June of 2020, APQC interviewed Paige Fenton Hughes (Superintendent, Converse County School District 1) about how the district worked to make this pivot. In this article…
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In June of 2020, APQC interviewed Paul Orton (Quality Manager) about InnovaPrep’s pivot to the new normal and what lies ahead. This article suummarizes how InnovaPrep's team…
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Webinars & Videos|
Effective Communications in Times of Change—Plan Now or Pay Later!
Thoughtful and focused communications can calm and reassure your employees, while reactive communication causes undue stress on everyone, including your clients. Download…
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Articles|
What Is Upskilling?
Find out what upskilling is and how it differs from reskilling. Learn why upskilling is particularly relevant today and get key steps for effective upskilling.
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Articles|
Benefits and Challenges of Remote Work
2020 will be remembered as a year that remote work was tested. Business leaders are tracking the results of this remote work experiment and making decisions regarding if, or…
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Articles|
How to Deliver Learning Virtually
Experts widely agree that an organization’s digital learning and development resources need to look different than their physical counterparts. Beyond simply changing the…
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Articles|
Virtual Hiring Approaches
This article provides guidance on how to effectively source, screen, and select talent in a remote context. Readers will learn which aspects of the hiring process can stay…
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Articles|
Best Practices for Remote Onboarding
Replicating an onboarding program that was designed for a physical workplace and using it in a virtual context is not a recipe for success. This article explains how to…
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Learn five skills that are critical to remote work success and get ideas for ways to develop each.
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Performance management can work in a virtual environment, but success requires that some adjustments be made. This article presents four performance management best practices…
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